Privacy Policy

Franciscan Sisters of the Sacred Heart (FSSH.net)
Effective Date: June 29, 2026

The Franciscan Sisters of the Sacred Heart ("FSSH," "we," "our," or "us") are committed to protecting the privacy of our website visitors, donors, volunteers, and supporters. This Privacy Policy explains how we collect, use, protect, and share information obtained through our website, FSSH.net, and related online services.


Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name
  • Mailing address
  • Email address
  • Telephone number
  • Donation information
  • Event registration information
  • Prayer requests or other correspondence
  • Any information submitted through contact forms, surveys, or other website forms
  • We may also automatically collect certain technical information when you visit our website, including:
  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and time spent on our website
  • Referring website addresses
  • Date and time of website visits
  • How We Collect Information
  • Information may be collected through:
  • Donation forms
  • Contact forms
  • Newsletter subscription forms
  • Event registration forms
  • Cookies and similar technologies
  • Website analytics tools
  • Server log files
  • How We Use Information
  • We use collected information to:
  • Process donations and provide donation acknowledgments
  • Respond to inquiries and requests
  • Register participants for events and programs
  • Send newsletters, updates, and other communications you have requested
  • Improve our website and visitor experience
  • Analyze website usage and performance
  • Comply with legal and regulatory requirements
  • Advance the mission and ministries of the Franciscan Sisters of the Sacred Heart
  • We may use aggregated, non-identifiable information for reporting, planning, and evaluating our programs and services.


Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our site.

We may use third-party analytics services, such as Google Analytics, which collect information about website usage. These services may use cookies and similar technologies to help us analyze website traffic and improve our website.

Visitors may adjust their browser settings to refuse cookies; however, some website features may not function properly if cookies are disabled.


Email Communications

If you subscribe to our newsletter or other communications, we may use your contact information to send updates regarding our ministries, events, programs, and fundraising efforts.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications or by contacting us directly.


Donations and Payment Information

Online donations may be processed through secure third-party payment processors. We do not store complete credit card numbers on our servers.

Payment processors are responsible for securing and processing payment information in accordance with applicable industry standards and their own privacy policies.


Information Sharing

We do not sell, rent, or trade personal information to third parties.

We may share information with:

Employees, volunteers, and authorized representatives who require access to perform their duties

Service providers who assist us in operating our website, processing donations, sending communications, or providing other services

Government authorities or law enforcement when required by law

Professional advisors, auditors, or legal counsel when necessary

Any third-party service providers are expected to maintain appropriate safeguards for personal information.


Data Storage and Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Information may be stored electronically and protected through reasonable administrative, technical, and physical safeguards.


Data Security

We implement reasonable security measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.


Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Visitors should review the privacy policies of any third-party websites they visit. Some of the parties we use are: Neon CRM/Neon One, Google Analytics, LiveStream, and Outlook contact services.


Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you

Request corrections to inaccurate information

Request deletion of certain personal information

Opt out of certain communications

Requests may be submitted using the contact information below.


GDPR Notice

For visitors located in the European Economic Area (EEA), we strive to comply with applicable provisions of the General Data Protection Regulation (GDPR).

Where required by law, we will obtain appropriate consent before collecting or processing personal information and will honor applicable rights regarding access, correction, deletion, and data portability.


Children's Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate parental consent.


Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.


Contact Information

If you have questions regarding this Privacy Policy or our handling of personal information, please contact:

Franciscan Sisters of the Sacred Heart
9201 W. St. Francis Road
Frankfort, Illinois 60423

Phone: (815) 464-3880
Email: Sisters@FSSH.net
Website: FSSH.net